Refund Policy

We offer 100% money back Guarantee In Case If you Don't Receive the ESA Letter.

If you’re not satisfied, neither are we. It’s that easy!

Even while we are certain that working with us will always be a positive experience for you, occasionally things don’t go as planned.
 And because of this, we gladly provide a 100% money-back guarantee only 
In Case If you Don’t Receive the ESA Letter.

Once you have received the ESA Letter and then one wish’s to get the REFUND we provide 50% Money back after 
Providing the Service to the customer.

When is a money-back promise applicable?

If, for whatever reason, you do not get a letter approving your emotional support animal.
if we don’t email your request for an emotional support animal within the allotted time period.

If you wish to OPT OUT after getting the service then you will be entertained only with a 50% Cash Back.

How can I get a refund?

We operate in accordance with California’s laws protecting consumers. We promise that you’ll be completely delighted with our
service, or we’ll immediately credit the whole money. Simply send us an email at  or give us a call at,
(718) 701-4742 or (951) 384-0383  if you need any assistance. Either the issue will be resolved, or a prompt refund will be sent 
to your account.

To make it easier for patients to get their ESA letters, MY ESA SUPORT was created. To us, you are more than just a number.

Please take note that we do not issue refunds to clients or patients who decide they no longer want the emotional support animal
 letter. We only provide a full refund if the ESA letter is not examined, the doctor does not approve it, or you do not receive a digital
copy within three days of the order or purchase.

NOTE: If your ESA letter is authorized and you have received a digital copy via email, no refund will be handled.