United Airlines allows emotional support animals only on flights with 8 hours or less in duration. All the required documentation should be submitted to the United Airlines accessibility desk at least 48 hours prior to the scheduled flight via email.
United Airlines requirements include:
United requires a passenger who is a qualified individual with a disability within the meaning of Department of Transportation Rules (Part 382) who wishes to fly with a psychiatric service or emotional support animal to obtain and submit documentation:
- licensed medical/mental health professional
- Passenger Confirmation of Liability and Emotional Support/Psychiatric Service Animal Behavior an
- Veterinary health form completed by a licensed veterinarian.
- These forms are valid for one year from the date of the earliest of the signed authorizations and must be submitted at least 48 hours before each trip; ideally well in advance of travel.
- Other documentation may be required for travel entering or exiting an international location or Hawaii.
- Animals must be properly controlled. If an animal kennel or other carrier will be used, it must meet the USDA guidelines and fit under the aircraft seat.
- With prior documentation and clearance, a customer may travel with no more than one emotional support animal, which cannot weigh more than 65 pounds. Multiple emotional support animals for a single customer are not permitted.
United may require an additional airline form to be signed by your on-going treating physician. This is not a service we provide.
Instructions for Passengers:
Please submit your completed forms as soon as possible via United Airline’s secure portal. The required travel documents for your emotional support or psychiatric service animal must be submitted for approval at least 48 hours prior to your day of travel. Please bring your original forms with you while traveling and be prepared to present them to airline representatives if requested.
With respect to an animal used to assist a qualified individual with a disability, the animal must be trained to behave appropriately in a public setting. Animals found not to have been trained to behave will only be accepted in accordance with United’s current pet policies or may be denied boarding.
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